How NoWahala works
Most bad online deals in Nigeria come down to one thing: paying before you see the item. NoWahala fixes that with evidence, not promises.
Buying
- Find it and pay. Checkout shows the item, delivery and a small buyer protection fee before you pay (less if you came through the seller’s own link). Pay by bank transfer to a one-time account for your order. NoWahala holds the money; the seller doesn’t get it yet.
- The seller drops it at a hub. Hub staff photograph it in front of the seller, seal it in a numbered bag and weigh it. Phones are matched to their IMEI.
- You collect and check. At your pickup hub, check the seal number, open the bag and go through the checklist for that kind of item.
- Tap Received, or report a problem. Happy? Tap Received and take it home: the seller is paid then. Not as described? Record a short video in the app before you leave, and we sort it out.
Selling
- List in a minute. Add photos, the price and how many you have. Share your buy-safely link on WhatsApp or Instagram.
- Drop it off, or have it collected. When it sells, take it to your hub by the deadline. Staff photograph and seal it with you there. Or let buyers pay for a rider to collect it from you: the rider does the same checks at your door.
- Build your NoWahala Score. Quick drop-offs, completed sales and good ratings raise your score, and a higher score puts your items higher in results. Missed deadlines and wasted rider trips cost you.
- Get paid. Once the buyer taps Received, the money goes to your bank account. Before your first payout we check your ID once.
The rules that keep it fair
- Changing your mind isn’t a reason for a refund if the item matches the listing. Check it carefully at the hub.
- Once you tap Received, the sale is final.
- If you don’t collect in time, the seller is paid; collecting after that is between you and the hub.
- If the seller doesn’t drop off in time, you get your money back, protection fee included.